Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collections, select your size and color, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, contact us immediately at contact@cozystride.us and we'll do our best to accommodate changes or cancellations.
Do you accept international orders?
Currently, we only ship within the United States. Contact us if you'd like to check availability for international delivery.
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States, no minimum purchase required.
How long will my order take to arrive?
Orders are processed within 1–2 business days, and delivery typically takes 5–10 business days depending on your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original packaging. See our full Return and Refund Policy for details.
Who pays for return shipping?
If the return is due to our error, we cover the cost. For other reasons (sizing, change of mind), return shipping is the customer's responsibility.
Do you offer exchanges?
We recommend returning the original item and placing a new order for the size or style you want, to ensure the fastest turnaround.
Products
Are your Ugg and Birkenstock products authentic?
Yes, we source all our products to ensure genuine quality and authenticity.
How do I know what size to order?
Each product page includes a sizing guide. If you're between sizes or unsure, feel free to contact us for personalized advice.
What if an item is out of stock?
We restock popular styles regularly. Sign up for restock notifications on the product page, or contact us for an estimated timeline.
Payment
What payment methods do you accept?
We accept all major credit cards and other secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways.
Contact
How can I reach customer support?
Email us at contact@cozystride.us or call +1 757-755-9863. We aim to respond within 24–48 hours.