Warranty Policy
Last updated: September 26, 2026
At CozyStride, we stand behind the quality of the products we sell. This Warranty Policy explains what's covered and how to make a claim.
Manufacturer's Warranty
All Ugg and Birkenstock products sold on CozyStride are covered by the original manufacturer's warranty against defects in materials and workmanship under normal use. Warranty terms vary by brand:
- Ugg: Typically covers manufacturing defects for a limited period from the date of purchase.
- Birkenstock: Typically covers manufacturing defects for a limited period from the date of purchase.
We recommend keeping your order confirmation as proof of purchase, as it will be required for any warranty claim.
What Is Covered
- Manufacturing defects (e.g., sole separation, faulty stitching, defective materials)
- Product failure under normal, intended use
What Is Not Covered
- Normal wear and tear
- Damage caused by misuse, improper care, or accidents
- Damage caused by exposure to extreme conditions (heat, water damage beyond intended use, etc.)
- Products purchased from unauthorized third-party sellers
How to Make a Warranty Claim
- Contact us at contact@cozystride.us with your order number and a description of the issue.
- Include clear photos showing the defect.
- Our team will review your claim and respond within 2–3 business days with next steps.
Resolution
Depending on the nature of the defect, we will offer one of the following:
- A replacement of the same item
- A repair (where applicable)
- A refund or store credit
Limitations
This warranty does not extend the original manufacturer's warranty period and does not cover shipping costs for warranty returns unless the defect is confirmed to be a manufacturing issue.
Contact Us
For any warranty-related questions, reach out to:
CozyStride
402 W Canville St, Erie, Kansas 66733, United States
Phone: +1 757-755-9863
Email: contact@cozystride.us