Refund policy
Last updated: September 26, 2026
At CozyStride, your satisfaction is our priority. If an item doesn't work out for you, here's how to proceed.
Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility Requirements
To be eligible for a return, the item must be:
- Unworn, unwashed, and in its original condition
- Returned in its original packaging (including the shoe box)
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Sale or "final sale" items
- Items damaged after delivery that are not related to a manufacturing defect
How to Start a Return
Contact us at contact@cozystride.us with your order number and reason for return. We'll send you instructions and the return address.
Return Shipping Costs
- If the return is due to our error (defective item, wrong item shipped), we cover the return shipping costs.
- If the return is for any other reason (sizing, change of mind), return shipping costs are the customer's responsibility.
Refunds
Once your return is received and inspected, we'll send you a confirmation email. If approved, your refund will be automatically applied to your original payment method within 5–10 business days.
Exchanges
To exchange an item (e.g., for a different size), the fastest way is to return the original item and place a separate new order.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at contact@cozystride.us with photos of the item. We'll offer a replacement or a full refund, with no return shipping costs.
Contact Us
CozyStride
402 W Canville St, Erie, Kansas 66733, United States
Phone: +1 757-755-9863
Email: contact@cozystride.us